Wechselrichter Probleme ? Zu lange Wartezeiten bei der SMA Hotline



Sie haben auch schon versucht bei der Service Hotline anzurufen und sind aber nicht weitergekommen? Gerne können Sie die iKratos GmbH anrufen, wir helfen Ihnen weiter.


Jedoch wartet man als SMA Partner ebenso mindestens 30 Minuten bis man durchgestellt wird ( 30-60 Minuten „here comes the sun“ sind dann auch schon als Wartemelodie auf dem Telefon genug) und das Problem berichten können, ist dann eine andere Abteilung dafür zuständig, wird es nochmal mindestens genauso lange dauern bis man einen Ansprechpartner ans Telefon bekommt, wenn man nicht zwischenzeitlich aus der Leitung geworfen wird.


Dadurch ist es auch für die iKratos Mitarbeiter schwer einem Kunden zu helfen und es zieht sich alles in die Länge. Außerdem ist es in einem Büro, indem es viel zu arbeiten und vor allem telefonieren gibt nicht möglich, dass ein Telefon und ein/e Mitarbeiter/in für eine so lange Zeit in Beschlag genommen wird. Bei SMA handelt es sich um eine Firma mit guten Produkten, jedoch lassen die Dienstleistung und der Service leider immer mehr nach und bräuchten dringend Verbesserung.


Welche Erfahrungen haben Sie mit SMA ? Schreiben Sie an kontakt@ikratos.de

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